A number of guide lines have been drawn up which show how the Practice treats and deals with clients. These official guidelines are available at the Practice.
* The procedure for the treatment of the client is explained before the treatment. This will indicate which treatments will be carried out. If there are objections to the treatments, the client must indicate this immediately.
* If, for example, there is an objection to certain actions and / or forms of treatment because of religious convictions, the client must make this known during the first appointment, so that the treating physiotherapist can assess whether or not the patient can receive the treatment.
* If a client objects to being treated by a physiotherapist of a different sex, this must be indicated before the first consultation.
* The treatment generally takes place in a separate room, in which only the physiotherapist and client are present. Only in group therapy will more people be present in the same room.
* If third parties (eg a trainee) are present during the treatment, the client will first be asked for his/her permission.
* The physiotherapist and possible supervisors must behave respectfully towards the client and omit any sort of informal conduct that is not desired.
* If situations arise that are not desired, after consultation and agreement with the client, another physiotherapist will be assigned to continue the treatment or the treatment will be stopped.
* Subjects discussed with the client remain confidential and will not be discussed with third parties.
* If you are of the opinion that the practice does not deal with you in the right way, you can make this known in the Practice using the applicable complaints procedure.